Frequently Asked Questions

When does the promotion start and end?

The promotion runs for six weeks, commencing on the 5th of September 2022 at 12:00am AEST, with final entries closing at 11.59pm AEST on the 16th of October 2022. (Promotional Period)

Do I need to be an Australian or New Zealand resident to enter this promotion?

Yes, this promotion is only open to Australian and New Zealand residents. 

How old do I need to be to enter?

Entry is open to people aged 18 years or over.

Where can I find a copy of the promotional terms and conditions?

The promotional terms and conditions can be accessed here.

Who can I speak to if I have any queries about the promotion?

Any product questions you have please phone 1800 627 231 (AUS) or email the Ferrero Consumer Service team at [email protected] (Monday to Friday from 8:00am – 6:00pm). For technical assistance, please contact us here.

How do I enter the draw?

To enter, entrants must undertake the following steps during the Promotional Period:

  1. Purchase any specially marked Nutella jar relating to this promotion from a Woolworths Supermarket; (including online and Woolworths Metro stores but excluding Woolworths fuel outlets) in Australia and Countdown supermarkets and Metro Countdowns in New Zealand that stock specially marked Nutella jars that advertise this promotion (each a “Store”).

  2. Visit nutella.com/win;

  3. Correctly input the requested details;

  4. Upload a copy of your Qualifying Purchase receipt; 

  5. Check the box consenting to personal information being stored and managed in accordance with the Privacy Act 1988 (Cth) and the Promoter’s privacy policy; and 

  6. Submit the fully completed online entry form. 

What do I need to purchase to participate in this promotion?

To be eligible for the chance to win, individuals must purchase any Limited Edition “Nutella Loves Aussie & Kiwi Recipes” specially marked Nutella jar relating to this promotion product during the Offer Period from any Woolworths Supermarket (including online and Woolworths Metro stores but excluding Woolworths fuel outlets) in Australia and Countdown supermarkets and Metro Countdowns in New Zealand that stock specially marked Nutella jars that advertise this promotion (each a “Store”).

How can I tell if my entry has been received?

You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received. You will also receive an automated email if you are a winner, which will contain a prize link.

I made a Nutella purchase and cannot register?

Unfortunately, entries can only be made during the promotional period. If you are having issues during the promotional period, please contact us here.

Does it matter where I purchased my jar of Nutella from?

Yes, you must have purchased from a Woolworths Supermarket, Woolworths Online, or a Woolworths Metro store (excluding Woolworths fuel outlets) in Australia and Countdown supermarkets and Metro Countdowns in New Zealand that stock the specially marked Nutella jars that advertise this promotion (each a “Store”).

When will the draw be run?

There will be one major draw conducted for this promotion on 18th of October. Please refer to the Terms & Conditions for more details.

How do I claim a Prize?

To claim a prize, you click the Claim button in your winner email. This will direct you to your digital MasterCard.

When do I need to claim my Prize by?

All Prizes must be claimed by 2:30pm AEST on 18/11/2022.

How will I receive my Prize and How long will it take to receive my prize?

You will receive your prize via email two business days after determination.

Can I enter more than once on the same day?

Multiple entries permitted, subject to the following: 

  • Only one entry permitted per Qualifying Purchase; 

  • Each entry must be submitted separately and in accordance with entry requirements; 

Do I need to keep my receipt?

You must retain your promotional product receipt/s for all claims as proof of purchase.

Personal details – where do they go? Who sees them?

Please refer to our privacy page here.

When is the unclaimed prize draw held?

A draw for any prize/s which are unclaimed by the Prize Claim Date may take place from amongst all nonwinning entries on 18/11/2022 at the same time and place as the original draws. You must ensure you keep your proof of purchase should you be a second draw winner.

Winners of the unclaimed prize draw will have until 18/12/2022 to redeem their prize. 

How do I know if I have won in the unclaimed prize draw?

In the case of a winner, prize winner/s will be notified by email within two (2) business days of the prize draw and their details published at nutella.com/win.