Nutella® answers your questions
The sugar types we purchase globally can be roughly classified as follows: 75% beet sugar and 25% refined cane sugar.
Palm oil is the best option to ensure that the product has the right consistency and structure, and that the characteristic flavours of the other ingredients are not altered. Most importantly, it means that the product does not undergo the hydrogenation process, which produces "trans fats" that have been recognized by the authorities and the scientific world as particularly harmful to health. Many other oils would need to be added to create the consistency necessary for our products.
According to the European Food Safety Authority (EFSA)'s recent recommendations, thermal contaminants (2MCPD, 3MCPD, GE) are present in a wide range of foods and found in larger quantities in vegetable oils subjected to high temperatures during food processing. These contaminants are formed when the oil reaches a temperature of over 200°C. The EFSA has recognized that the industry has begun to optimize the processes through lower temperatures and the results are promising, however it hopes to achieve more. The oils and fats, as a result have significantly lower levels of contaminants than the standard ones available on the market. This enables the creation of products with minimal levels of contaminants that are completely in line with the parameters defined by EFSA.
EFSA has neither mentioned Nutella in its recommendations, nor has it ever recommended to stop eating palm oil. Moreover, Nutella has never been removed from the supermarket shelves in any countries.
Contrary to some views, it is not correct to state that palm oil bears negative effects on health. Ferrero has always paid great attention to both the quality of its products and its raw materials. Palm oil which has been used for thousands of years and is used for its natural qualities: its structure is ideal for confectionery products and spreads and, as a consequence, makes the use of hydrogenated fats unnecessary.
No. The vegetable oil contained in Nutella® is palm oil, which is naturally extracted from the palm fruit and gives the spread its creamy consistency.
The Ferrero Palm Oil Charter reflects our decision to strengthen our commitment to sustainable palm oil. It consists of a set of guidelines that aims to create a balance between environmental and social issues, and profitability. The ten goals established by Ferrero in the Palm Oil Charter can be summarised as follows :
1. Supply chain traceability
2. Not clearing High Carbon Stock forests
3. Not using fire to clear land
4. Not planting on peat soils
5. Protection of endangered species
6. Monitoring of greenhouse gas emissions
7. Human rights enforcement, including FPIC – Free Prior Informed Consent
8. Enforcement of the rights of workers
9. No usage of Paraquat (herbicide)
10. Active fight against corruption
All these issues are reviewed in cooperation with TFT
Yes, Nutella is completely safe to eat. The health and well-being of consumers is an absolute priority for Ferrero. Claims that Nutella can give you cancer because it contains palm oil are irresponsible and are not backed by scientific evidence.
Our hazelnuts originate mostly from Turkey and Italy. Ferrero is one of the major users of hazelnuts worldwide. For this reason, we intend to implement 100 % traceability of all hazelnuts used by 2020.
The use of powdered milk for chocolate and confectionery products is based on technological arguments. The quality of the powdered skimmed milk depends mostly on the quality of the fresh milk it is extracted from. We select this milk according to criteria which are, in some cases, even more stringent than the law requires.
The cocoa used in Nutella® originates mainly from the Ivory Coast and Ghana. Ferrero processes the raw cocoa beans to produce cocoa powder directly in its factories.
Ferrero signed the Frameworks for Action to end deforestation and restore forest areas in the cocoa producing countries of Côte d’Ivoire and Ghana. As a part of these Frameworks in Côte d’Ivoire and Ghana, the chocolate and cocoa industry will put in place verifiable monitoring systems in order to trace the cocoa from the farms to the factory. The industry will also work with the governments of Côte d’Ivoire and Ghana to ensure an effective national framework for traceability for all traders in the supply chain. At the same time, Ferrero remains dedicated to its ongoing work to map 100% of its cocoa supply chain, as well as to its partnerships to improve the livelihood of farmers and their communities with partners like Save the Children and Fairtrade & Cooperative Union ECOOKIM.
In line with its Business Conduct Code, Ferrero confirms its firm intention of contributing to the eradication of child labour, particularly of its most detrimental forms, as well as of all types of slavery, forced and penal labour. Ferrero's Business Conduct Code is based on the ILO Convention 138 concerning the minimum age for admission to employment, as well as on the ILO Convention 182 regarding the worst forms of child labour. Ferrero ensures that its suppliers comply with the principles of the above-mentioned Code. Ferrero's Business Conduct Code is available at this web page. Find more about Ferrero’s position on child labour within the cocoa supply chain here.
No, your jar is not defective. The luminescent photo (glow in the dark) pigment requires charging thru exposure to UV rays so natural light is preferred over artificial light. The longer the light exposure, the longer and more intense the photoluminescence (glow in the dark effect) will be.
No, the glass jar is NOT designed to be microwave-safe.
It is NOT recommended to use dishwasher due to the abrasion effect of the water and detergent to the pigment. After finishing the Nutella spread, to clean the jar, just wash the inner part of the jar with soap and water to remove any remaining spreads but do not rub the outer portion with design.
No, do not put the jar inside the freezer as the glass was not designed to be freezer-safe.
Jar is not air tight but Nutella is relatively stable at room temperature as long as no water is added on product. The quality of the spread will not be affected even if the cover is not the screw-type. Storage recommendation is: Do not keep in fridge. Store in cool, dry place, with high temperature some oil may appear on the surface. If necessary, stir before use.
There are a total of four designs available.