Frequently Asked Questions
The promotion commences on Wednesday 16th July 2025 at 12:00am AEST, with final entries closing at 11.59pm AEST on Tuesday 26th August 2025 (Promotional Period).
Yes, this promotion is only open to Australian residents.
Entry is open to Australian residents aged 18 years or over.
The promotional terms and conditions can be accessed here.
Please email [email protected] for any questions about this promotion.
For questions related to our Kinder or Nutella products, please phone 1800 627 231 (Monday to Friday from 8:00am – 6:00pm) or email the Ferrero Consumer Service team at [email protected]
Purchase any one (1) of the following products; Nutella Biscuits, Nutella B-Ready, Nutella 220g Jar, Nutella 400g Jar, Nutella 750g Jar, Nutella 1kg Jar, Nutella & Go! 48g, Kinder Happy Hippo or Kinder Tronky product (each an “Eligible Product”) from a Woolworths Store (“Qualifying Purchase”).
To enter, entrants must, during the Competition Period:
- Purchase any participating product (Nutella Biscuits, Nutella B-Ready, Nutella 220g Jar, Nutella 400g Jar, Nutella 750g Jar, Nutella 1kg Jar, Nutella & Go! 48g, Kinder Happy Hippo or Kinder Tronky product) from Woolworths retailers.
- visit the Website and follow the prompts to the promotion entry page;
- input the requested details including full name, valid email address, postal address, phone number, Store of Qualifying Purchase;
- upload their Qualifying Purchase receipt;
- check the box consenting to personal information being stored and managed in accordance with the Privacy Act 1988 (Cth) and the Promoter’s privacy policy; and
- submit the fully completed online entry form (each an “Entry”). Entrants will then be redirected to a screen confirming that their entry was valid.
- Entrants are encouraged to retain their qualifying purchase receipt should their entry need validation.
Entries can only be made during the promotional period Wednesday 16th July 2025 at 12:00am AEST with final entries closing at 11.59pm AEST on Tuesday 26th of August 2025 (Promotional Period). If you are having issues during the promotional period, please contact us - [email protected]
No, gift cards are not selectable. If you're a lucky instant winner, your prize will be determined by the option your wheel lands on.
Upon submitting their entry, entrants will be notified instantly online whether or not they are an instant winner. All provisional instant winners are subject to verification. Upon verification, winners will be sent a confirmation email. All non-winners will receive an email acknowledging their entry. Each entry will be submitted into the major prize draw.
The major prize draw will take place at 2pm on the 02/09/25. The major prize winner will be notified by email and their details will be published (first initial, surname, postcode and country of residence) within two (2) business days of the major prize draw (02/09/25).
If you’re named a provisional instant winner or win the major prize draw, we will need to validate your entry to ensure it meets the qualifying requirements. We will check your submitted entry receipt for the following:
- your entry uses a qualifying purchase made in any Woolworths store (AUS).
- The qualifying purchase was made during the promotional period.
- Your entry isn’t a duplicated purchase from a previous entry.
Once this has been confirmed, your prize will be emailed to you within two (2) business days.
To claim a prize, winners must reply to the winner’s confirmation email.
Winners will need to claim their prize by 1pm AEST on 03/10/25. An unclaimed prize draw will take place at 2pm AEST on 03/10/25. If a prize has been won but has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter cannot contact a winner (or a winner does not contact the Promoter) by the prize claim date above, that winner will forfeit their prize and the Promoter will carry out an unclaimed prize draw on 3/10/2025.
Upon submitting their Entry, entrants will be notified instantly online whether or not they are an instant winner. All provisional instant winners are subject to verification. Upon verification, winners will be sent their prize via email and their initials will be published on the website between the 23/07/25 and 3/09/25.
The Major Prize winner will be notified by email and their details will be published on the promotion website (first initial, surname, postcode, and country of residence) within two (2) business days of the Major Prize Draw (03/09/25). If not claimed by 1pm on 03/10/25, an unclaimed prize draw will take place (see details of the unclaimed prize draw above).
Multiple entries permitted, subject to the following: (a) only one (1) Entry permitted per Qualifying Purchase, regardless of the number of Eligible Products purchased in that transaction; (b) each Entry must be submitted separately and in accordance with entry requirements; (c) a maximum of one (1) entry permitted per person per day; and (d) a limit of one (1) instant prize per person applies (excluding SA residents). SA residences are permitted to win multiple prizes.
Winners must retain your promotional product receipt/s for all claims as proof of purchase.
Personal details are stored & managed in accordance with our privacy policy here. If you are a prize winner, your name will be published on our website (as mentioned in the promotional terms and conditions)
Prize claim date: 1pm AEST on 03/10/25.
Unclaimed prize determination: 2pm AEST on 03/10/25 at KollwitzOwen PTY LTD, Suite 251/10-20 Gwynne Street, Cremorne VIC 3121.
If a prize has been won but has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, the Promoter cannot contact a winner (or a winner does not contact the Promoter) by the prize claim date above, that winner will forfeit their prize and the Promoter will carry out an unclaimed prize draw at the date, time and place stated above to randomly distribute the prize/s.
Any winner/s will be notified by phone and in writing within two (2) business days of determination and will be published on www.nutella.com/win two (2) business days after the unclaimed draw.