Frequently Asked Questions
The promotion runs for seven weeks, commencing at 12:00am AEDT (2:00am NZDT) on 06/11/23, with final entries closing at 11:59pm AEDT on 24/12/23 (1:59am NZDT on the following day) (Promotional Period).
Yes, this promotion is only open to Australian and New Zealand residents.
Entry is open to people aged 18 years or over.
The promotional terms and conditions can be accessed here .
Any questions you have about the Nutella product please phone 1800 627 231 (AUS) or 0800 441 512 (NZ) or email the Ferrero Consumer Service team at [email protected] (Monday to Friday from 8:00am – 6:00pm). For technical assistance, please contact us here .
- Buy the participating product/s - A qualifying/eligible purchase is 1 x Nutella 400g or 1kg Christmas jar, 1 x Nutella B-ready 132g multipack or Nutella biscuits 193g pack or 2x Nutella 30g Christmas jars.
- Visit nutella.com/win-xmas and follow the prompts to the promotional entry page – If the page is unavailable, please clear your browsing history and your cache. If the issue persists, contact Ferrero customer care.
- Fill out and submit the online entry form, providing all requested information.
- Upload a copy of your Qualifying Purchase receipt;
- Select two (2) preferred jumper sizes in case the entrant’s first preference is not available (S, M, L or XL);
- Check the box consenting to personal information being stored and managed in accordance with the Privacy Act 1988 (Cth) and the Promoter’s privacy policy; and
- Submit the fully completed online entry form.
A qualifying/eligible purchase is 1 x Nutella 400g or 1kg Christmas jar, 1 x B-Ready 132g multipack or Biscuits 193g pack or 2 x Nutella 30g Christmas jars. You must retain a copy of your purchase receipt as proof of purchase. Purchase must be made between the 06/11/23 and 24/12/23 (1:59am NZDT next day).
You will receive an on-screen confirmation message on the promotional website after you have entered your details, acknowledging that your entry has been received.
The competition will run in all supermarkets (including online) in Australia and New Zealand that stock Nutella 30g, 400g and 1kg ‘limited edition Christmas’ jars, Nutella B-Ready 132g (multipack) and Nutella Biscuits 193g packs. Note that stock is subject to Store availability.
Entries can only be made during the promotional period. If you are having issues during the promotional period, please contact us here .
14/11/23, 21/11/23, 28,11,23, 05/12/23, 12/12/23, 19/12/23 and 27/12/23.
All Prizes must be claimed by 2:30pm AEDT (4:30pm NZDT) on 29/01/24. Visit nutella.com/win-xmas and complete the full entry form, upload a valid proof of purchase receipt and select your two preferred Nutella Christmas jumper sizes.
Winners should allow up to fourteen (14) weeks after the end of the promotion . All delivery and contact details must be received in full. Winners will receive their prize by postage delivery, however, there are no guarantees on posting timings due to potential delays with Australia Post.
Multiple entries permitted, subject to the following:
Only one entry permitted per transaction, regardless of how many eligible Nutella products are purchased.
Each entry must be submitted separately and in accordance with entry requirements, using a different receipt each time.
A maximum of one entry per person per day is permitted.
You must retain your promotional product receipt/s for all claims as proof of purchase.
Please refer to our privacy page here .
A draw for any prize/s which are unclaimed by the Prize Claim Date will take place from amongst all nonwinning entries at 2:30pm AEDT (4:30pm NZDT) on 29/01/24 at the same place as the original draws. You must ensure you keep your proof of purchase should you be a second draw winner.
In the case of a winner, prize winner/s will be notified by email within two (2) business days of the prize draw and their details published at https://nutella.com/win-xmas from 31/01/2024.
Please refer to the full Terms and Conditions for more details.