Terms & Conditions

SECTION A

Promotion: Nutella Loves Bread Consumer Promotion (“Promotion”)

Purchase Period: Promotion starts at 12:01 am local time on 1 October 2026 and ends at 11:59 pm local time on 11 November 2026 or until all available Reward allocations have been exhausted.

Redemption Period: Redemption period for the Reward opens 12:01 am local time on 1 October 2026 until 11:59 pm local time on 30 November 2026.

Coverage: Malaysia

Promotion Organizer: Ferrero Malaysia (“Ferrero”)

Promotion Administrator: Xmpact International Pty Limited (ABN 29 687 817 563) of Tower 1, Level 2, 495 Victoria Avenue, Chatswood NSW 2067, Australia (“Administrator”).

1. ELIGIBILITY

Participant must meet all the following conditions of entry (“Participant”)

This Promotion is open to citizens and permanent residents of Malaysia aged 21 years old and above.
All employees of Ferrero, its affiliates, Administrator, subsidiaries, distributors, alliance partners, advertising, promotions and third-party agencies, and their immediate family members and relatives up to the second degree of consanguinity and affinity are disqualified from joining this Promotion.
Redemption must be made directly by the individual participating in the Promotion via their unique email address. Bulk entries from trade, consumer groups or third parties will not be accepted.

2. REWARD DETAILS

The Reward partner is Sunshine Bread Sdn. Bhd. (Registration No. 201701005392) (“Sunshine”).

Each eligible Participant will receive one (1) RM4 Touch 'n Go eWallet Reload PIN (“Reward Code”).

Each Reward Code entitles the holder to receive RM4 via Touch ‘n Go eWallet Reload PIN (“TNG eWallet Reload PIN”), representing a contribution towards the purchase of an eligible Sunshine Loaf purchased as part of a Qualifying Purchase (“Reward”).

The TNG eWallet Reload PIN must be loaded into the Participant’s Touch ‘n Go account by 31 March 2027 (“Reward Code Validity Period”).

Rewards are subject to availability. Ferrero and/or the Administrator reserve the right to declare the Promotion fully redeemed once all available Reward allocations have been exhausted. Eligible purchases made before such declaration and otherwise complying with these Terms and Conditions will remain eligible for redemption.

3. INFORMATION RELATING TO HOW TO JOIN AND GOVERNING LAW

Qualifying Purchase: Purchase any eligible Nutella Spreads worth at least RM20 and one (1) eligible Sunshine Loaf in the same transaction and on the same receipt during the Purchase Period.
Eligible Products: Eligible Nutella products are Nutella Spread 200g, 350g, 680g, 1kg Jar distributed by DKSH Malaysia Sdn. Bhd. and/or Ferrero Malaysia Sdn. Bhd. and sold at any Participating Retailers. Eligible Sunshine Loaves are Sunshine Australian Oat Wholemeal, BRIOCHE Butter, Dark Rye Wholemeal, Hokkaido Milk, Purple Sweet Potato and Shiro Barley loaves sold at any Participation Retailers. For the avoidance of doubt, other Sunshine bakery products including rolls, buns or other non-loaf products are excluded from this Promotion.
Format of promotion redemption: Online submission only
Promotion Website: https://www.nutella.com/my/en/xp/nutellapromotion/
Governing law: Law of Malaysia
Participating Retailers: AEON, AEON BiG, AEON MaxValu, Cold Storage, CU Mart, Family Mart, Giant, Jaya Grocer, Lotus’s’, Mercato, Mydin, Mynews, NSK Grocer, Village Grocer, 7-Eleven

SECTION B

4. HOW TO REDEEM AND RULES OF SUBMISSION

Step 1: Make a Qualifying Purchase from any Participating Retailer during the Purchase Period and retain the original receipt.

To make a Qualifying Purchase, Participants must purchase at least RM20 worth of eligible Nutella Spreads and one (1) eligible Sunshine Loaf in the same transaction and on the same receipt.

The Eligible Nutella Spreads or the Sunshine Loaf may not always be available for sale in all retailers during the Purchase Period. Ferrero accepts no responsibility for the items being unavailable at retailers during the Purchase Period.

In the event a receipt is not supplied, it is the Participant's responsibility to request one. One receipt is equal to one submission only and redemption of one Reward only regardless of the number of Eligible Product(s) purchased in a single transaction.

Step 2: To participate, during the Redemption Period:

Scan the generic QR code located on the promotional materials at the retailers or visit the Promotion Website
Enter your full name and email address
Tell us the SKU(s) you have purchased and the retailer where you made your purchase
Upload a clear copy of the receipt/proof of purchase. The receipt/proof of purchase needs to have the following printed clearly (“Validation Criteria”):
- Quantity and description of the products purchased
- The name of the store where the products are purchased;
- Date of purchase (purchases made before the start date or after the end date of the Purchase will not be accepted); and
- The total spending on Nutella Spreads item(s)
(i) agree to the Terms and Conditions and Privacy policy of the Promotion; and
(ii) click the ‘Submit’ button.

Participants who perform the steps outlined under Step 2 (“Redemption”) will see a message on screen acknowledging receipt of the submission.

The Redemption will be verified within three (3) business days. If the Redemption is valid, you will receive a confirmation email with a RM4 TNG eWallet Reload PIN and instructions on how to redeem the PIN (“Valid Redemption”). For further details on Reward redemption instructions, see Section B5. If the Redemption is invalid, you will receive an email with the reason(s) for rejection (“Invalid Redemption”).

Participants can submit multiple redemptions as long as each redemption meets the requirements of these terms and conditions and subject to the following:
1. Redemption is limited to one (1) submission per calendar week (Monday to Sunday) per Participant;
2. Only one receipt per submission is permitted.
3. Each receipt must be submitted separately and in accordance with redemption requirements of these Terms and Conditions; and
4. The same receipt cannot be submitted more than once.
Redemption is available online only, and therefore access to the internet is required to participate in this Promotion. Any cost associated with accessing the promotional website is the Participant's sole responsibility and is dependent on the Internet service provider used by the Participant.
Ferrero and/or the Administrator reserve the right to determine the suitability of the redemption at its sole and absolute discretion, and to disqualify any redemptions it determines to be incomplete, delayed, ineligible, or inappropriate for any reason.
Ferrero and/or the Administrator reserve the right at any time to update the Promotion Website and/or promotional materials to indicate that the Promotion has been fully redeemed or that all available Reward allocations have been exhausted.
Ferrero and/or the Administrator are not responsible for technical, hardware or software malfunctions, lost or unavailable network connections, undeliverable email, or failed, incorrect, inaccurate, incomplete, garbled or delayed electronic communications, telephone, telephone line or other telephone, electronic device or network related problems or errors, whether caused by the sender or by any of the equipment or programming associated with or utilized in this Promotion, or by any human error which may occur in the processing of the redemptions in this Promotion. If, in the opinion of Ferrero, there is any suspected or actual evidence of tampering with any portion of this Promotion, or if technical difficulties compromise the integrity of this Promotion, Ferrero reserves the right to terminate this Promotion.
Ferrero and/or the Administrator reserve the right to disqualify entries submitted that the Participant may have:
1. tampered with the redemption process (including but not limited to manipulating the system via bots, scripts, or any other means to circumvent the redemption process);
2. engaged in any conduct that may jeopardise the fair and proper conduct of the Promotion;
3. acted in a disruptive, annoying, threatening, abusive or harassing manner;
4. done anything that may diminish the good name or reputation of Ferrero or any of its related entities;
5. submitted content that is otherwise offensive or inappropriate; or
6. not conformed or adhered to the mechanics of this Promotion.

5. HOW TO USE THE REWARD CODE AND TERMS AND CONDITIONS IN USING THE REWARD CODE

For each Valid Redemption, Participants will receive an email with the RM4 TNG eWallet Reload PIN.
Each Reward Code entitles the holder to claim RM4 via TNG eWallet Reload PIN, representing a contribution towards the purchase of one (1) eligible Sunshine Loaf purchased as part of a Qualifying Purchase, subject to the following conditions:
1. Only one TNG eWallet Reload PIN can be claimed per transaction, and it can be loaded once only.
2. The TNG eWallet Reload PIN is redeemable for RM4 only and is intended to contribute towards the purchase of one (1) eligible Sunshine Loaf purchased in a Qualifying Purchase. No requests by the Participant to substitute or vary the Reward will be accepted.
3. The Reward is fulfilled via Touch 'n Go only and Participants must have a valid Touch 'n Go account in order to redeem it.
4. The Reward Code must be redeemed in accordance with the instructions provided in the Valid Redemption email and any applicable terms and conditions imposed by Touch 'n Go or the Administrator.
5. The RM4 reward amount is fixed and represents the maximum contribution available per Valid Redemption regardless of the actual purchase price paid for the eligible Sunshine Loaf purchased as part of the Qualifying Purchase.
Ferrero and/or the Administrator are not liable for lost or stolen TNG eWallet Reload PIN, and to the extent permitted by law do not make any contractual promise or representation regarding the quality and/or availability of the Rewards, and cannot be held liable for any resulting personal loss or damage.
Rewards are subject to availability and are not transferable, exchangeable or redeemable for cash. They are not valid for use in conjunction with any other offers. The Reward must be taken as and when specified or will be forfeited with no replacement. If the Reward is unavailable, for whatever reason, Ferrero and/or the Administrator reserve the right to substitute the Reward with another reward of equal value and/or specification at any time without prior notice.
It is the responsibility of the Participant to load their TNG eWallet Reload PIN into their Touch ‘n Go account before the Reward Code Validity Period expires. The TNG eWallet Reload PIN will not be extended or replaced after expiry.
The TNG eWallet Reload PIN is provided solely as the mechanism for delivery of the Reward and does not constitute a cash refund. Participants are not required to provide bank account details in order to receive the Reward.

6. OTHER LEGAL TERMS AND CONSIDERATIONS

By participating in this Promotion, Participants agree to abide by and be bound by these Terms and Conditions. Failure to comply with the said terms, conditions, rules, regulations, instructions or methods will result in a Participant’s disqualification.
In no event shall Ferrero and/or the Administrator, its affiliates be liable to the Participants for any monetary amount greater than the value of the Reward to which the Participant is entitled under this Promotion.
Ferrero and/or the Administrator, its affiliates shall not be liable to the Participants, whether in contract, tort or negligence or otherwise, for any loss, damage, costs or expense, or for any personal injury or death or any nature whatsoever incurred or suffered by the Participant, and which is of an indirect, incidental or inconsequential nature, including without limitation any economic loss or other loss.
In the event of a discrepancy between these Terms & Conditions and the details in any promotional material, the details in these Terms & Conditions will prevail.
Ferrero reserves the right to amend the terms and conditions of this Promotion. Ferrero reserves the right to suspend, modify or cancel this Promotion at any time with no prior notice, to the extent permitted by law.

7. PRIVACY POLICY

By participating in this Promotion, Participants agree and consent to allow his/ her personal data being collected, processed, and used by Ferrero and/or its affiliates, partners and promotion agencies for the purpose of this Promotion and in accordance with Ferrero’s Privacy Policy which may be viewed at https://www.nutella.com/my/en/privacy-policy.

Ferrero and/or its affiliates, subsidiaries, partners and promotion agencies will collect each Participant’s personal information for the purpose of administering the Promotion, including notifying and verifying successful Participants. Personal information may be disclosed to authorized third parties in administration of this Promotion on behalf of Ferrero and/or its affiliates, subsidiaries, partners and Promotion agencies.

Any information and/or personal data which the Participant provides, or which is otherwise gathered in the context of this Promotion, will be used by Ferrero and/or its affiliates, partners and promotion agencies in compliance with the applicable legislation. This means, in particular, that any Personal Data processing carried out by Ferrero and/or its affiliates, partners and promotion agencies will respect the principles of lawfulness, fairness, transparency, purpose limitation, storage limitation, data minimization, accuracy, integrity and confidentiality.

Participants have the right to request access to and change the personal information provided. If you want to enquire, view and modify the personal information provided, please contact us at privacy.coordinator.apac@ferrero.com.

8. GOVERNING LAW

This Promotion shall in all respects be governed by the laws of the country as specified in Section A3. However, it shall be the participant’s sole responsibility and obligation to ensure that he/she complies with and do not contravene any laws to which he/she may be personally subjected to.

Should there be any questions regarding this Promotion, you can reach us at contact.my@nutellapromotion.com or visit the Promotion Website.