Frequently Asked Questions
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FAQ sugar



What type of sugar do you use in Nutella®?

The sugar types we purchase globally can be roughly classified as follows: 75 % beet sugar and 25 % refined cane sugar.


Palm oil


Is Nutella® safe to consume?

Yes, Nutella® is completely safe to eat. The health and well-being of consumers is an absolute priority for Ferrero. Particularly, claims that Nutella® can give you cancer because it contains palm oil are irresponsible and have no scientific evidence.


Does palm oil bear negative effects on health?

Contrary to some opportunistic views it is not correct to state that palm oil is detrimental to human health. Ferrero has always paid great attention to both the quality of its products and its raw materials. Palm oil is used essentially for its natural origin; its structure is ideal for confectionery products and spreads and, as a consequence, makes the usage of hydrogenated fats unnecessary. Palm oil has been used in human nutrition for thousands of years. Many scientific studies corroborate the neutrality of palm oil effects on metabolism within a balanced diet.


Are the vegetable oils of Nutella® hydrogenated?

No. The vegetable oil contained in Nutella® is palm oil, which is naturally extracted from the palm fruit and gives the spread its creamy consistency. For this reason, the product does not have to undergo a hydrogenation process that is responsible for the formation of trans fats, which are considered particularly unhealthy by both authorities and the scientific community.


How does the palm oil used for the production of Nutella® affect the environment?

Ferrero joined the RSPO (Roundtable on Sustainable Palm Oil) early on in 2005. This association established a set of principles to foster the production and usage of socially and environmentally sustainable palm oil. Since December 2013, Nutella® produced worldwide physically contains 100% segregated RSPO certified palm oil. But, Ferrero's responsibility does not stop at certification: its commitment continues through its Palm Oil Charter, launched in 2013, to address the leading causes of deforestation and create a balance between the conservation of the environment, community needs and economic benefit and viability.


Why does Nutella® use palm oil in its recipes?

Palm oil is the best option to ensure that the product has the right consistency and structure, and does not interfere with the characteristic flavors of the other ingredients. Most importantly, it does not resort to the hydrogenation process, which produces "trans fats" that have been recognized by the authorities and the scientific world as particularly harmful to health. Many other oils would need to be submitted to hydrogenation to create the consistency necessary for our products.


What is EFSA's (European Food Safety Authority) opinion about Palm OIl?

According to the European Food Safety Authority (EFSA)'s recent recommendations, some thermal contaminants (2MCPD, 3MCPD, GE) are present in a wide range of foods and found in larger quantities in vegetable oils subjected to high temperatures during food processing. These contaminants are formed significantly when the oil reaches a temperature of over 200°C. EFSA has recognized that the industry has begun to optimize the processes through lower temperatures and the results are promising, however it hopes to achieve more. The oils and fats consequently have significantly lower levels of contaminants than the standard ones available on the market. This enables the creation of products with minimal levels of contaminants that are completely in line with the parameter defined by EFSA.


Has EFSA ever mentioned Nutella® in its recommendations?

EFSA has neither mentioned Nutella® in its recommendations, nor has it ever recommended to stop eating palm oil. Moreover, Nutella® has never been removed from the supermarket shelves in any countries.


Is it true that the Italian supermarket Coop removed Nutella® for containing palm oil?

Ferrero confirms that Nutella® has never been removed from the supermarket shelves in any countries. The Italian supermarket Coop removed its own private label products that contained palm oil.


What exactly is the Ferrero Charter on Palm Oil?

The Ferrero Palm Oil Charter reflects our decision to strengthen our commitment for sustainable palm oil. It consists of a set of guidelines which aims to eradicate the main causes of deforestation, as well as creating a balance between environmental and social issues on the one hand, and profitability on the other. The 10 goals established by Ferrero in the Palm Oil Charter can be summarised as follows:

1. Supply chain traceability
2. Not clearing High Carbon Stock forests
3. Not using fire to clear land
4. Not planting on peat soils
5. Protection of endangered species
6. Monitoring of greenhouse gas emissions
7. Human rights enforcement, including FPIC – Free Prior Informed Consent
8. Enforcement of the rights of workers
9. No usage of Paraquat (herbicide)
10. Active fight against corruption

All these issues will be reviewed in cooperation with the TFT (ex The Forest Trust) organization.

Hazelnuts FAQ



Where do you purchase your hazelnuts?

Our hazelnuts originate mostly from Turkey and Italy. Ferrero is one of the major users of hazelnuts worldwide. For this reason, we intend to implement 100 % traceability of all hazelnuts used by 2020.

Cocoa FAQ



Where does your cocoa come from?

The cocoa used in Nutella® originates mainly from the Ivory Coast and Ghana. Ferrero processes the raw cocoa beans to produce cocoa butter and cocoa powder directly in its factories.


Child labor is widespread in the cocoa plantations of West Africa. What is your position on this issue?

In line with its Business Code of Conduct, Ferrero confirms its firm intention of contributing to the eradication of child labor, particularly its most detrimental forms, as well as of all types of slavery, forced and penal labor. Ferrero's Business Code of Conduct is based on the ILO Convention 138 concerning the minimum age for admission to employment, as well as on the ILO Convention 182 regarding the worst forms of child labor. Ferrero ensures that its suppliers comply with the principles of this its Business Code of Conduct which is available here.

Milk FAQ



Do you use milk powder or fresh milk in your products?

The usage of milk powder for chocolate and confectionery products is based on technological purposes. The quality of the skimmed milk powder depends mostly on the quality of the fresh milk it is extracted from. We select this milk according to criteria which are, in some cases, even more stringent than the respective law in force.