FAQ | Nutella Let's Talk Quality

FAQ - Frequently asked questions

Nutella® answers your questions



What type of sugar do you use in Nutella® ?

The sugar types we purchase globally can be roughly classified as follows: 75% beet sugar and 25% refined cane sugar.

Palm OilNutella®


What is EFSA's (European Food Safety Authority) opinion about palm oil?

According to the European Food Safety Authority (EFSA)'s recent recommendations, thermal contaminants (2MCPD, 3MCPD, GE) are present in a wide range of foods and found in larger quantities in vegetable oils subjected to high temperatures during food processing. These contaminants are formed  when the oil reaches a temperature of over 200°C. The EFSA has recognized that the industry has begun to optimize the processes through lower temperatures and the results are promising, however it hopes to achieve more. The oils and fats, as a result  have significantly lower levels of contaminants than the standard ones available on the market. This enables the creation of products with minimal levels of contaminants that are completely in line with the parameters defined by EFSA. 


Is Nutella® safe for consumers?

Yes, Nutella is completely safe to eat. The health and well-being of consumers is an absolute priority for Ferrero. Claims that Nutella can give you cancer because it contains palm oil are irresponsible and are not backed by scientific evidence. 


Does the palm oil used for the production of Nutella® affect the environment?

Ferrero joined the RSPO (Roundtable on Sustainable Palm Oil) as early as 2005. This association established a set of principles to foster the production and usage of socially and environmentally-sustainable palm oil. Since December 2013, Nutella produced worldwide physically contains 100% segregated RSPO certified palm oil. Anyway, Ferrero's responsibility does not stop at certification: its commitment continues through its Palm Oil Charter, launched in 2013, to address the leading causes of deforestation and create a balance between the conservation of the environment, community needs and economic benefit and viability. Furthermore, Ferrero actively supports the POIG, a multi-stakeholder initiative with a mission to transform the palm oil industry, and break the link between palm oil, the destruction of forests and peatlands, and the violation of human and labour rights.


Are the vegetable oils of Nutella® hydrogenated?

No. The vegetable oil contained in Nutella® is palm oil, which is naturally extracted from the palm fruit and gives the spread its creamy consistency.


Does palm oil bear negative effects on health?

Contrary to some  views, it is not correct to state that palm oil bears negative effects on health. Ferrero has always paid great attention to both the quality of its products and its raw materials. Palm oil which has been used for thousands of years and is used for its natural qualities: its structure is ideal for confectionery products and spreads and, as a consequence, makes the use of hydrogenated fats unnecessary.


Has EFSA ever mentioned Nutella® in its recommendations?

EFSA has neither mentioned Nutella in its recommendations, nor has it ever recommended to stop eating palm oil. Moreover, Nutella has never been removed from the supermarket shelves in any countries.



Where do you purchase your hazelnuts?

Our hazelnuts originate mostly from Turkey and Italy. Ferrero is one of the major users of hazelnuts worldwide. For this reason, we intend to implement 100 % traceability of all hazelnuts used by 2020.



Why do you use milk powder in Nutella® ?

The usage of milk powder for chocolate and confectionery products is based on technological purposes. The quality of the skimmed milk powder depends mostly on the quality of the fresh milk it is extracted from. We select this milk according to criteria which are, in some cases, even more stringent than the respective law in force.



Child labour is widespread in the cocoa plantations of West Africa. What is your position on this issue?

In line with its Business Conduct Code, Ferrero confirms its firm intention of contributing to the eradication of child labour, particularly of its most detrimental forms, as well as of all types of slavery, forced and penal labour. Ferrero's Business Conduct Code is based on the ILO Convention 138 concerning the minimum age for admission to employment, as well as on the ILO Convention 182 regarding the worst forms of child labour. Ferrero ensures that its suppliers comply with the principles of the above-mentioned Code. Ferrero's Business Conduct Code is available at this web page. Find more about Ferrero’s position on child labour within the cocoa supply chain here.


How does the cocoa used for the production of Nutella® affect the environment?

Ferrero signed the Frameworks for Action to end deforestation and restore forest areas in the cocoa producing countries of Côte d’Ivoire and Ghana. As a part of these Frameworks in Côte d’Ivoire and Ghana, the chocolate and cocoa industry will put in place verifiable monitoring systems in order to trace the cocoa from the farms to the factory. The industry will also work with the governments of Côte d’Ivoire and Ghana to ensure an effective national framework for traceability for all traders in the supply chain. At the same time, Ferrero remains dedicated to its ongoing work to map 100% of its cocoa supply chain, as well as to its partnerships to improve the livelihood of farmers and their communities with partners like Save the Children and Fairtrade & Cooperative Union ECOOKIM.


Where does your cocoa come from?

The cocoa used in Nutella® originates mainly from the Ivory Coast and Ghana. Ferrero processes the raw cocoa beans to produce cocoa powder directly in its factories.